Privacy Policy

TalkTelX ("TalkTelX", "we", "us", or "our") is a managed VoIP services provider operating at 350 Bay Street, Suite 1000, San Francisco, CA 94133. We provide SIP trunking, DID numbers, inbound call routing, outbound calling, and related voice infrastructure services ("Services").

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website at talktelx.com, contact us, or use our Services.

Information you provide directly

• Contact information: name, email address, phone number, company name
• Service enquiry details: team size, call volume, existing infrastructure, service requirements
• Account and billing information when you become a customer
• Communications you send us via email, phone, or contact forms

Information collected automatically

• Usage data: pages visited, time on site, referring URLs, browser type, device type, IP address
• Cookie and tracking data — see Section 7 for details

Call and service data (customers only)

• Call records: originating/destination numbers, timestamps, duration, call outcomes
• SIP signalling data required to deliver and troubleshoot voice services
• Compliance-related data: DNC check logs, STIR/SHAKEN attestation records, opt-out events

We use the information we collect to:

• Respond to enquiries and provide quotes for our Services
• Provision, operate, and support your VoIP services
• Process billing and manage your account
• Send service-related communications (provisioning confirmations, maintenance notices, support responses)
• Monitor network performance and diagnose technical issues
• Maintain compliance records as required by TCPA, FTC regulations, and applicable carrier requirements
• Improve our website and services through aggregated, anonymised analytics
• Send you relevant product updates or service information (you may opt out at any time)

We do not sell your personal information to third parties.

Where applicable, we process your personal data on the following legal bases:

• Contract performance — to deliver and support the Services you have contracted with us
• Legitimate interests — to operate and improve our business, prevent fraud, and maintain network security
• Legal obligation — to comply with TCPA, FTC, and other applicable telecommunications regulations
• Consent — for non-essential cookies and marketing communications, which you may withdraw at any time

We share your information only in the following circumstances:

• Service providers: third-party vendors who assist with billing, hosting, email delivery, and analytics — bound by data processing agreements
• Carrier partners: upstream voice carriers and interconnect partners as required to route your calls
• Legal compliance: when required by law, court order, or to protect the rights and safety of TalkTelX or others
• Business transfer: in connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users

We do not share your data with advertisers or data brokers.

We retain personal data for as long as necessary to provide the Services and meet our legal obligations. Specifically:

• Account and contact information: retained for the duration of your account plus a reasonable period after closure
• Call records and compliance logs: retained as required by applicable telecommunications regulations and our compliance obligations
• Website analytics data: retained in aggregated or anonymised form

You may request deletion of your personal data (subject to legal and contractual retention requirements) by contacting us at [email protected].

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. We use:

• Essential cookies: required for basic site functionality
• Analytics cookies: to understand traffic patterns and page performance (anonymised)
• Live chat: we use Tawk.to for customer support; their privacy policy applies to data processed through the chat widget

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your information — including encrypted data transmission, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

TalkTelX operates primarily in the United States. If you are located outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction. We take appropriate steps to ensure such transfers comply with applicable requirements.

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active customers by email. Continued use of the Services after changes constitutes acceptance of the updated policy.

If you have questions or requests relating to this Privacy Policy: