Question 1

How fast can my team go live with TalkTelX?

Accepted Answer

Most teams are fully operational within 48 hours. Our onboarding engineers handle everything: server provisioning, SIP configuration, DID assignment, CRM integration, and live training.

Question 2

Is any hardware required to use TalkTelX?

Accepted Answer

None. TalkTelX is 100% cloud-hosted. Agents connect via a browser-based softphone or any SIP-compatible desktop or mobile app. All you need is a stable internet connection.

Question 3

Are there setup fees or long-term contracts?

Accepted Answer

No setup fees and no long-term contracts. All plans are month-to-month and fully inclusive — DNC scrubbing, CRM integrations, call recording, and 24/7 support are all standard.

Question 4

What outbound calling modes does TalkTelX support?

Accepted Answer

TalkTelX supports Predictive mode (AI-optimised call rate based on real-time agent availability), Power mode (one call per available agent), and Preview mode (agents review the contact record before the call is placed).

Question 5

How accurate is TalkTelX's Answering Machine Detection?

Accepted Answer

Our AMD engine analyses the first 2–4 seconds of audio to distinguish live voices from machine greetings. Accuracy consistently exceeds 95%, and flagged calls are immediately dropped or routed to a voicemail drop.

Question 6

Can agents work from home or in different time zones?

Accepted Answer

Yes. TalkTelX is designed for distributed teams. Agents log in from any location via browser or softphone. Supervisors have full real-time visibility — live call monitoring, queue status, and performance dashboards.

Question 7

How does smart inbound call routing work?

Accepted Answer

TalkTelX's routing engine applies skills-based logic, customer history (via CRM integration), and real-time agent availability to direct each inbound call. Rules are configured with a visual IVR builder — no coding required.

Question 8

Can I use TalkTelX SIP trunks with my existing VoIP platform?

Accepted Answer

Yes. TalkTelX SIP trunks are standards-compliant and integrate with any SIP-based platform including Five9, Convoso, Twilio, and custom-built environments.

Question 9

Is there a concurrent call limit on TalkTelX?

Accepted Answer

No hard limits. TalkTelX's infrastructure scales elastically with your demand. Whether you're running 10 agents or 2,000, the voice infrastructure scales in real time without pre-provisioning.

Question 10

How quickly can I get new phone numbers with TalkTelX?

Accepted Answer

Local and toll-free DIDs are provisioned within seconds via the self-service portal. Number porting takes 2–5 business days. International DIDs are available across 50+ countries.

Question 11

What audio codecs does TalkTelX support?

Accepted Answer

TalkTelX supports G.711 (PCMU/PCMA), G.722 (HD Voice), and Opus. G.722 and Opus deliver significantly higher audio quality and are recommended for all clients whose endpoints support them.

Question 12

How does DNC scrubbing work in TalkTelX?

Accepted Answer

Every number is checked via real-time API against federal, state, and internal suppression lists before the call is ever placed. There is no nightly batch processing. Opt-out requests are applied immediately across all active campaigns.

Question 13

What is STIR/SHAKEN and does TalkTelX provide it?

Accepted Answer

STIR/SHAKEN is the FCC-mandated caller ID authentication framework. TalkTelX signs all eligible outbound calls with full-A attestation, significantly reducing spam labelling and improving answer rates.

Question 14

How is call data protected on TalkTelX?

Accepted Answer

All call recordings are encrypted at rest (AES-256) and in transit (TLS 1.2+). SIP signalling uses TLS and media is protected with SRTP. Infrastructure operates on SOC 2-compliant data centres with multi-region redundancy.

Question 15

Can I export compliance logs for legal discovery?

Accepted Answer

Yes. Every call is logged with timestamp, disposition, agent ID, DNC scrub result, and opt-out status. Records are retained for a minimum of 5 years and are exportable in CSV, JSON, or PDF from the client portal.

Question 16

What does TalkTelX's 24/7 support actually mean?

Accepted Answer

A real VoIP engineer — not a tier-1 script reader — is reachable at any hour. Initial response for production issues is guaranteed under 2 hours.

Question 17

How is TalkTelX pricing structured?

Accepted Answer

Pricing is based on agent seat count and the specific services required. Bundled plans combine the outbound call engine, voice infrastructure, DNC compliance, and analytics. Contact TalkTelX for a custom quote.

Question 18

Can I cancel TalkTelX at any time?

Accepted Answer

Yes. No cancellation fees and no long-term commitments. 30 days' notice is requested to facilitate a smooth offboarding and number porting process.

The questions people actually ask.

Getting Started

Calling & Routing

Voice & Infrastructure

Compliance & Security

Support & Billing

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